jumbo Platform Privacy Notice

This page describes what we collect when you use our jumbo platform and how we keep that data protected. When you register an account on our jumbo service, we collect your email address, identity information, contact details, and payment account information linked to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We collect this information solely to operate our platform, process your deposits and withdrawals, and comply with legal obligations.

Our jumbo privacy practice is grounded in transparency. We do not sell or share your personal data with third parties except as required by law or to complete payment processing through our banking and e-wallet partners. We store your data using standard encryption and security measures. This notice explains our collection practices, how we use your information, your rights, and how to contact us if you have privacy concerns.

By creating an account on our jumbo platform and engaging with our sportsbook, live-dealer, slots, or esports offerings, you consent to the data practices outlined in this notice.

What Data We Collect When You Join Our jumbo Platform

We collect personal information in several categories when you register or use our jumbo platform. During account creation, we collect your email address, full name, contact phone number, date of birth, and identity document information (such as your national ID number or passport). We link this information to your verified payment account to ensure that deposits and withdrawals stay matched to the correct account holder.

When you deposit funds on our jumbo platform via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account from mobile banking, local payment, online payment, or e-wallet, we collect the payment account identifier you provide. We do not store full payment card numbers or full bank account details; instead, we store only the information necessary to route transactions and verify your identity.

When you use our jumbo platform to place sportsbook selections, play live-dealer games, access slots, or engage with esports markets, we log your gaming activity — the game categories you access, the selections you make, outcomes, and settlement details. We also collect device information such as your IP address, browser type, and operating system to detect fraud and ensure platform security. We may collect cookies and similar tracking data to improve your experience on our jumbo platform.

How We Use Your Data on Our jumbo Platform

Our primary use of your data is to operate our jumbo platform and fulfill our obligations to you. We use your email and contact information to communicate about your account, confirm deposits and withdrawals, and respond to support requests. We use your identity information to verify your account during registration and to comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations.

We use your gaming activity data to settle game outcomes accurately, maintain your account balance, and provide you with a complete transaction history. We use your device and IP information to detect fraudulent account access, prevent bonus abuse, and block access from prohibited jurisdictions. We do not use your data for targeted marketing beyond communications related to your jumbo account.

We may retain your data as long as necessary to fulfill these purposes and comply with legal retention requirements. Our jumbo platform may also use aggregated, anonymized data — data that does not identify you personally — to improve our service, understand user patterns, and develop new features. We never share aggregated data with third parties in a way that could identify you.

Identity data

We collect name, birth date, and ID information for account verification and regulatory compliance on our jumbo platform.

Payment information

We collect payment account identifiers to process deposits and withdrawals; we do not store full card or account numbers.

Gaming activity

We log your game selections, outcomes, and settlements to maintain accurate account balances on our jumbo platform.

Device and IP data

We collect device information to detect fraud, prevent unauthorized access, and restrict access from prohibited jurisdictions.

Third-Party Data Processors and International Transfers on Our jumbo Service

Our jumbo platform uses third-party processors to deliver our service. Our payment partners — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment — process your payment information according to their own privacy policies and security standards. We do not control how these third parties use your payment data; we require them to process your information only as necessary to complete your transactions.

Our jumbo servers may be located in jurisdictions outside Indonesia. This means your personal data, including information collected from users in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, may be stored or processed outside your home jurisdiction. By using our jumbo platform, you consent to this international data transfer. We apply the same security measures to your data regardless of where it is stored.

We may disclose your data to law enforcement, regulatory authorities, or courts if required by law. We comply with lawful requests for data from government agencies. We do not voluntarily disclose your personal information to third parties without your consent, except as described in this notice or as required by law.

Your Rights Regarding Data Held by Our jumbo Platform

You have the right to access the personal data we hold about you on our jumbo platform. You may request a copy of your data by contacting our support team. You also have the right to request correction of inaccurate information, such as your contact details or identity information on our jumbo platform.

You have the right to request deletion of your personal data from our jumbo platform, subject to legal and operational requirements. For example, we may retain transaction data for regulatory compliance or dispute resolution. You may also opt out of marketing communications by using the unsubscribe link in our emails or by contacting our support team directly.

You have the right to lodge a complaint with a data protection authority if you believe our jumbo privacy practices violate applicable data protection law. We encourage you to contact us first to resolve any concerns about your data on our jumbo platform before escalating to a regulatory body.

Cookies and Tracking Technologies on Our jumbo Platform

Our jumbo platform uses cookies and similar tracking technologies to enhance your user experience. These cookies help us remember your login status, track your navigation through our platform, and detect fraudulent activity. Cookies are small data files stored on your device; they do not directly collect personal information, though they may be linked to your account.

You can control cookie preferences through your browser settings. If you disable cookies on our jumbo platform, some features may not function properly. We do not use cookies for tracking or analytics outside our jumbo platform itself; we do not employ third-party analytics services that track your behavior across the broader internet.

Data Retention and Account Closure on Our jumbo Platform

We retain your personal data on our jumbo platform for as long as your account remains active and for a reasonable period thereafter to resolve disputes, comply with legal obligations, and enforce our terms. When you request account closure, we deactivate your account and may retain your transaction history and identity information for regulatory compliance and dispute resolution.

We do not automatically delete your data after account closure; instead, we retain it subject to our legal retention obligations. You may request deletion of specific data categories by contacting our support team, and we will comply with deletion requests except where we are required to retain data for legal or operational reasons.

Policy Updates and How to Contact Our jumbo Privacy Team

We may update this privacy notice at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we notify account holders via email. Continued use of our jumbo platform after an update constitutes acceptance of the revised notice.

If you have questions about your data on our jumbo platform, wish to exercise your privacy rights, or have concerns about our data practices, contact our support team directly through the channels provided on our platform. We respond to privacy inquiries within standard business timeframes. Our jumbo support team communicates in English and is available to assist with data access, correction, deletion, and other privacy-related requests.